1. Register– Set up an account by providing your name, email address, and password.
2. Complete medical questionnaire – Answer a few medical questions that will be reviewed by a healthcare provider.
3. Pay for your online consultation – Provide billing and payment information.
4. Connect with a provider – Conduct a telehealth consultation from the comfort of your home and find out if the EsoGuard test is right for you.
5. Complete the test – If approved, Lucid Diagnostics will give you a call to schedule an appointment at a local testing center.
6. Review your results – You will receive a notification when your test results are available. If you would like to discuss your results with your healthcare provider, you can schedule a complementary follow-up visit.

After registering, you will be asked to complete an online medical assessment to provide more information about your medical history, medical conditions, and any medications you are currently taking.

Next, you will schedule an audio or video consultation with one of our healthcare providers. During your visit, the Doctor or Nurse Practitioner will review your medical information and determine whether the EsoGuard test is appropriate for you.

All states require some interaction between a healthcare provider and a patient in order to prescribe the EsoGuard test. However, regulations governing the type of interaction or consultation differ from state to state. Depending on your state, you will be required to have an audio or video visit with a Doctor or Nurse Practitioner. In all cases, the process is straightforward and easy to follow.

After selecting a healthcare provider who is licensed in your state, you will be directed to schedule an audio or video consultation. 

Once your appointment has been booked, you will receive a confirmation email with a link to join your visit. At the time of your scheduled visit, click on the link or log in to your account. Select the ‘Order History’ tab and click the ‘Begin Scheduled Visit’ button. Once you have logged in, you will be in the waiting room until your healthcare provider initiates the visit. 

If you need to reschedule, you can do so by going to ‘Order History’ and clicking the ‘Reschedule’ button to select a different date and time. If you have any questions or issues, please call Patient Support at (877) 202-8469.

Your visit with a prescriber will happen in a web browser. For the best experience possible, we recommend using the following browser:

• MAC OS: Safari is recommended, Chrome and Firefox are also supported
• iOS: Safari is the only browser supported
• WINDOWS: Chrome is recommended, Firefox and Edge are also supported
• ANDROID: Chrome is recommended, Firefox is also supported

MAC OS

Safari is recommended

• Upper-left top menu > Safari > Preferences > Websites tab
• In the left pane, select Camera, then in the right pane, find this site, set to ‘Ask’ or ‘Allow’
• In the left pane, select Microphone, then in the right pane, find this site, set to ‘Ask’ or ‘Allow’
• Close the Preferences panel to save changes.

Chrome

• Upper-left top menu > Chrome > Preferences > Privacy and Security > Site Settings > select this site…
• Camera: ‘Ask’ or ‘Allow’
• Microphone: ‘Ask’ or ‘Allow’

Firefox

• Menu icon in upper right of window > Preferences > Privacy and Security > Permissions…
• Camera: open dialog, find this website, ‘Allow’
• Microphone: open dialog, find this website, ‘Allow’

iOS

Safari is the only browser supported on iOS

• Settings App > Safari > scroll down to ‘Settings for Websites’…
• Camera: ‘Ask’ or ‘Allow’
• Microphone: ‘Ask’ or ‘Allow’

WINDOWS

Chrome is recommended

• Stacked dots menu in upper right > Settings > Advanced > Content Settings…
• Camera: ‘Ask before accessing’
• Microphone: ‘Ask before accessing’

Firefox

• • • Gear in the upper right of window > Privacy and Security > Permissions…
    • Camera: open dialog, find this website, ‘Allow’
    • Microphone: open dialog, find this website, ‘Allow’

ANDROID

Chrome is recommended

• • • Stacked dots menu icon > Settings > Site Settings…
    • Camera: ‘Ask first’
    • Microphone: ‘Ask first’

Firefox

• • Settings App > Apps and App Permissions > Firefox > Permissions
  • Toggle on Camera and Microphone
  • Restart Firefox

The EsoGuard test is performed at Lucid Diagnostics Testing Centers, which are currently located in Arizona, California, Colorado, Florida, Idaho, Illinois, Nevada, Ohio, Oregon, Texas & Utah. EsoGuardConsultation.com offers telemedicine visits to patients in these states. 

Please call Lucid Diagnostics at 888-LUCIDDX (888-582-4339) to find a testing site near you.

EsoGuard is eligible for insurance coverage and coverage differs by individual. Patient Assistance Programs are available to those who qualify. 

Please call Lucid Diagnostics at 888-LUCIDDX (888-582-4339) with any questions regarding the cost of the EsoGuard test.

What form of payment can I use?

We accept credit cards, debit cards, prepaid cards, flexible spending account (FSA), and health savings account (HSA) cards.

What Will Display On My Credit Card Statement?

UpScript will show on your credit card statement. If you have any questions please call (877) 202-8469.

Can I Use Health Insurance For My Online Visit?

No. At this time we require payment at the time of service. Forms of acceptable payment are listed in the answer above.

Do You Accept Flex Spending Accounts (FSA) Or Health Reimbursement Arrangement (HSA) Cards?

Yes, we are registered as a SIGIS member for the 90% Rule. We accept FSA and HSA cards as forms of payment.

In case of a medical emergency, please contact your local physician or hospital for immediate care. Do not rely on your online healthcare provider for emergency medical care.

Your privacy is important to us. Test orders are sent electronically to the lab using HIPAA-compliant encrypted software.